Archives for posts with tag: professionalism

Businesswoman pulling suitcase

By definition, communication is the exchange of information. Countless books and articles have been written addressing how to better understand and communicate with your customers, but these same tips are just as helpful when it comes to internal communication with your coworkers. Here are a few tips and tricks to transform your interactions, both inside and outside the office, and separate yourself from the competition.

Make your presence meaningful:
Add value to every interaction. Make sure you are making the most of your team member’s or your customer’s time and be mindful of how you can help them work better. Do you have success stories to share? Is there an upcoming training or webinar you could attend or promote to your stakeholders? Thoughtful, detailed, and honorable service is something that cannot be bought.

Be an active listener:
When your teammate or customer is speaking — are you listening or piecing together your response? Stop, digest the information, and ask questions. Especially when it comes to working with customers, their success is your success, so expressing a sincere interest will go a long way to strengthening important sales relationships.

Think before you speak:
Once you have digested the speaker’s needs, be sure to think before you respond. It’s okay not to have all of the answers, but it’s not okay to tell people only what they want to hear. Good service is exponentially more valuable than fast service.

“Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” Benjamin Franklin

Be mindful of email etiquette:
Email etiquette is simple. Whenever possible, address people by name (spelled correctly, of course!). Respond promptly, even when you can’t provide a detailed response – it’s okay to say so and seek out a subject matter expert who can assist.

Deliver more than expected:
Following these prompts should create a deeper connection with both your teammates and your customers – go the extra mile to make it personal. Give more than expected by tailoring the sales experience, being mindful of how you can help those you work with, and always following up after a project has closed. Customers and coworkers want to be understood – be the person that gets them!

How do you bring the ‘wow factor’ in your office?

working day in office. two businessmen at work.

Professionalism, as defined by Merriam-Webster, is “the conduct, aims, or qualities that characterize or mark a profession or a professional person.” While many professional characteristics are unique to the industry in which they apply, some cover all professionals. Check out our short list of qualities below that outline what it means to pursue professionalism:

Build your Personal Brand

What makes you, you? Are you a go-getter who always takes the extra step, or perhaps the dependable coordinator of all things process improvement? Whatever your personal brand is, build this into a recognizable reflection of who you are – thereby establishing your reputation and identity as a business person. Become known for your positivity or forward-thinking – in the long haul, you’ll open up opportunities for yourself for different projects or even a promotion!

Dress for Success

Cliché, I know. But one thing that’s not cliché – a first impression. When meeting someone for the first time, there’s quite a bit to be taken from personal appearance. Paint yourself in a positive light! If you show up to a business meeting in tennis shoes and well-worn jeans, odds are that you might lose that big project to the business professional in a pant suit. When presenting, a common rule is to dress a level above your audience. Pack up those old painting jeans and trade them in for a new suit!

Komm. Comun. Communikation.

Grabs your attention, doesn’t it? A pet peeve of self-proclaimed grammar nerds across the globe, spelling, punctuation, and grammar issues occasionally make a dreaded appearance in professional communication. As with any communication, whether it’s a personal email or company press release, communication is marketing. Every email, every phone call, and every interaction builds an image of you. With this comes an important role: protecting and building your company’s image. When communicating, make sure to be effective, persuasive, and clear. When in doubt, use the five W’s: Who, What, Where, When, Why (and How)!

Know a thing or two about what it means to be a professional? Share your tips with us below!

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