Archives for posts with tag: processes

HON Training Tips

HON Customer Support’s training program is an arduous 7 week course filled with product training, process overviews, and job shadowing. We’ve got brochures, timelines, PowerPoints, and handouts, but you know what the most effective part of our training is? Jeopardy.

Why, you may ask? It’s fun, it’s competitive, and new hires or new members have to think on their feet. Jeopardy puts their knowledge to the test and it paves the way toward delighting our customers. Want to engage your members and increase your training’s effectiveness? Here are a few simple strategies:

  • Interaction – The easiest way to combat sleepy stares is to get them involved! Asking questions (and waiting for them to answer) encourages participation and application of material. If you don’t think anyone will answer, direct the question to an individual and take turns with different members. If you’re lecturing, give them exercises or simulations to break up the monotony.
  • Gamification – Everyone loves a little competition! Incorporating training into different types of games aids in content mastery and retention. Whether it’s one on one or team against team, gaming adds variety and refreshes the information they’ve learned. Adding rewards and challenges invigorates the learning experience. I challenge you to give it a try.
  • Multi-media – Am I banning PowerPoint? No! But, banning 100% PowerPoint? Yes! That’s the purpose of multi-media: use a combination of multiple content forms to conduct effective training. Training shouldn’t fit snuggly in a three ring binder; it should be a dynamic amalgamation of handouts, electronic media, games, demonstrations, and exercises. PowerPoint is an effective tool to disseminate information, but a slide with twenty-seven bullet points and three pictures is not. Make sure to use your tools wisely.

Don’t be in jeopardy of having a less than stellar training program– engage your members through interaction, gamification, and multi-media! Share some tips about your training regimen below.

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The HON Company is one of 12 operating companies under HNI Corporation, a leading global office furniture manufacturer. As a leading manufacturer, HON depends on its engineers to design and produce world-class, high-quality furniture for our Sales and Marketing teams to sell!

…But what is engineering?! We went straight to the sources to find out. Read below to hear how some of our HON members describe engineering!

engineering

Jim, Manufacturing Engineer: “Being able to take something apart, understand it, and put it back together.”

Joe, Manufacturing Engineer: “Solving the world’s problems.”

Nick, Manufacturing Engineer: “Innovation.”

Trevor, Manufacturing Engineer: “Development of new products and processes and improvement of previous products and processes.”

Brett, Manufacturing Engineer: “Solving problems.”

Shawn, Manufacturing Engineer: “Pure awesomeness.”

Russ, Engineering Manager: “The application of science and materials to manufacture products that will meet the needs of a person.”

Katie, Industrial Engineer: “Looking at a problem from various perspectives and being able to determine the best solution.”

Paul, Manufacturing Engineer: “Teamwork – working together.”

Shane, Product Engineer: “Quickly finding solutions to problems without disrupting the flow of product.”

Oisin, Manufacturing Engineer: Improving the world around you. It doesn’t have to be math- or science-related; it just has to be a problem solved for the better!”

TJ, Quality Engineer: “Designing and building solutions to complex problems using technology.”

Jonathan, Quality Engineer: A systematic approach to problem solving using quantitative information to determine the solution.”

So there you have it! Engineering means a lot of different things to a lot of different people. The HON Company leverages all of these perspectives in our processes to meet customer expectations.

Are you an engineer? Do you work with engineers? What does “engineering” mean to you?

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