Archives for posts with tag: hon workstation

In today’s hectic world it can be easy for organization to take a backseat to your daily tasks.  I am the type of person that needs an organized workspace in order to keep my thoughts organized.  Here are some suggestions on how you can keep your workspace organized:

Start with a blank slate

Remove all items from your worksurface.  Sometimes it is easier to start with a blank canvas and add what is most important (like that coffee mug).

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Prioritize

Determine what items are most important and used frequently.  Keep these items in easy to reach areas (Pens, phone, important documents, etc.)

Pencil Cup

Add a pencil cup and get rid of any unneeded pens/pencils.  This will help create a designated spot for your writing utensils so they aren’t strewn all about.  This will also help you feel less cluttered; it doesn’t have to be anything fancy – a mug will do!

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Determine your storage type.

Do you like to create piles or do you tend to keep your information stored in files?  Determine your filing type and add the best type of storage for you.  This could be more file cabinet space for your files or more open space for your piles of paper.

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Add Monitor Arms

Adding monitor arms can help clear off additional desk space.  Since your monitors will be raised off your desk, you will have more space underneath.  This will help create a clean, uncluttered feeling.

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What helps you feel more organized?

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07-ContainStorage solutions are a major strength of The HON Company and have been since we were established over 70 years ago. Beginning in the kitchen cabinets and recipe boxes market, we have since positioned ourselves as one of the industry’s leading manufacturers of workplace storage.  While our dedication to practical storage has not changed, the way people use storage has.  The footprints of workstations and private offices have dramatically decreased over the past several decades, making less room in the work area for storage.  Parallel to this workplace shift is the impact of technology.  The invention of flash drives and mobile devices allows people to save and access digital copies of documents that were once needed to be stored in vertical and lateral file cabinets.

This led us to wonder, what exactly are people storing today?  To find the answer, we conducted extensive Voice of the Customer (VOC) research and categorized our findings within three categories:

Active

Active storage is located within arm’s length of the user in the workstation and is used very frequently during daily workflow.

Anticipated

Anticipated storage is commonly found within a workstation or nearby and is accessed on occasion to support day-to-day activities.

Archival

Archival storage is typically located outside the workstation in a place not visited often such as storage rooms or basements.  This type of storage is acessed infrequently and includes items kept for long-term record-keeping.

Through the VOC research, the HON product development and engineering team discovered that today’s storage needs go beyond just paper and office supplies.  As the demographics of the workplace continue to change and the line between home and work blurs, more and more people are using storage for items such as food, purses, gym shoes, medicine and even apple slicers.  In response to these research findings, HON recently launched a new credenza storage solution named Contain™. These credenzas allow users to file and pile within the same unit.  With a variety of finishing options and configurations, Contain offers effective and attractive active storage within arm’s length of the user. You can learn more about Contain™ at hon.com/Contain.

Here are a few behind-the-scenes photos of what members at HON headquarters are storing beyond basic office supplies:types of storage hon hq

Other findings from our research show that people store paper in one of two ways: filing or piling.  Here are snapshots of “pilers” and “filers” at HON headquarters:

filers vs piler

 

How do you store?

Team Meeting In Creative Office

At times, finding an open window of time to meet with an entire project group can be difficult. How can you make the most of your time? Let’s look at a few ways to keep meetings on task and more efficient.

Share Expectations
In the meeting invitation, include an agenda and attendee expectations. The agenda gives the attendees an idea of what will be discussed.  This allows them to have their thoughts together so they can join into the conversation. Letting attendees know if they need to have anything prepared will make sure everyone is ready to share ideas and keep the meeting rolling.

Set Your Space
In preparation for the meeting, ensure the room you reserve meets all of your space requirements. Determine if there is enough seating for all those attending the meeting so you aren’t searching for an extra chair when the meeting should be starting. Make sure the meeting space offers the equipment you need, whether this is a screen and projector or flip chart.  Having your space prepared for success will keep the meeting running smoothly.

Get Started
Start on time. The attendees know what time the meeting was scheduled to start. Therefore, it’s important to be respectful of their time, especially if it is just a short window of availability. Begin the meeting at the start time and immediately start covering items on the agenda.

Offer Support Materials
Bring handouts for all attendees if necessary. And if you will be handing something out, make sure you have enough for each attendee. Handouts can be helpful if a large amount of information is presented in a short time to allow the attendees to have a hard copy to review.

Close the Loop
Recap the meeting and the follow-up activities. If there are action items coming out of the meeting, it is good practice to send out a follow-up communication summarizing those items.  Be sure to include what tasks will be completed by the next meeting and/or specific deadlines.

What tactics do you use to keep your meetings productive?

A few years ago I came across an Inc article that sang praises for the benefits of bringing your dog to work. According to a Virginia Commonwealth University study, workers who brought their dogs with them to work “experienced lower stress levels throughout the work day, reported higher levels of job satisfaction, and had a more positive perception of their employer.” How can you argue with that?!

Below are a few examples of some of our favorite 4-legged friends busy at work.  Who else has canines as co-workers? We would love to see your pics!

Even Maslow can’t help but Migrate to Flock.

Even Maslow can’t help but Migrate to Flock.

Bones showing his immense admiration for the unmatched comfort of Nucleus.

Bones showing his immense admiration for the unmatched comfort of Nucleus.

Lollipop taking a spin on Purpose.

Lollipop taking a spin on Purpose.

Ceres seating makes a 'ruff' day at the office much more enjoyable.

Ceres seating makes a ‘ruff’ day at the office much more enjoyable.

Steve giving Voi his official seal of approval.

Steve giving Voi his official seal of approval.

Rambo chilling out on Flock.

Rambo chilling out on Flock.

sticky notes

It’s Monday morning and the amount of projects you have to get done this week or number of meetings you have to attend is paralyzing. Okay, maybe that’s a little dramatic, but there are days you come into work and may not know where to start. This causes you to spin your wheels wasting valuable time. Try some of these strategies to get your projects and tasks organized.

Note reminders – This is a popular way to create a list or reminders of tasks to do. The physical sticky notes are nice to stick to a notebook, on a wall by your desk or even on your computer monitor to serve as an ever-present reminder of things that need to be done. They can be easily removed, added to or, my personal favorite, checked off to show what has been completed. However, in the age of technology, if you prefer not to have sticky notes draped around your workspace, most computers offer note programs that allow you to post a digital sticky note onto your desktop.

Planner or paper calendar –A planner or calendar can be carried with you into a meeting or in your workbag, allowing you to easily access and visualize deadlines or timelines. With a range of sizes to chose from, physical planners and calendars give you ample opportunity to organize important dates.

Email calendar & tasks synced to your phone – An email calendar is a great way to set reminders at specific times when a meeting or task due date are coming up. Additionally, we all are typically carrying our phones with us, so having the ability to sync our calendar straight to our phone gives us the ability to get reminders on the go.

Files for each customer or client you work with – As you work with customers and clients, the information you share with each other grows exponentially. Keeping this information organized can begin to become difficult. To keep this wealth of information organized, create a personal file for each of these customers, both in a file cabinet and digitally. This way when something from a previous project is referenced, you can quickly pull out their file and find what you need.

A final note on organizing tasks; give realistic timeframes. If you look at your sticky note or calendar and see a particular time is busy, express this and work to set a timeline that can be accomplished. At times, you may not be able to adjust a deadline, so work on a priority basis and complete the tasks with the most priority first. However, if there is flexibility, give a realistic timeline, because it’s better to deliver before the deadline than late.

The key to staying organized is to find what works for you and follow it – even if your workstation is covered in neon sticky notes.

What organization strategies do you use to stay ahead of the game?

HON Customer Support MemberAbout a month ago, I had an awful experience when I tried to call and change my satellite TV service.  The funny thing is, the plan I was switching to would have made the company more money!  Needless to say, they lost that opportunity through poor customer service.  Haven’t we all had those poor customer service experiences?  Anxious. Nervous. Stressed. Exhausted. Angry. Frustrated.

Here at The HON Company, we want you to feel satisfied, comfortable, and confident in the assistance you receive.  We pride ourselves on the fact that our members go through an intensive training process that allows us to properly assist every customer.   We strive to be easy to do business with, and our Customer Support training process allows our members to learn and live this philosophy.

The training process begins with classroom training.  Starting day one, our members are immersed not only in Customer Support processes, but also The HON Company culture and values.   They learn about the history of our organization, tour production and warehouse facilities, and get hands-on experience with our products.  Members in Customer Support are given access to every available resource, in order to be prepared for the stream of questions and inquiries they experience on a daily basis.  In addition to classroom training, they gain insight on other functional areas of HON and get real-world exposure to customer requests through phone and email shadowing.

New members on our Customer Support team receive input from our experienced members, train diligently on our applications, and are given in-depth scenarios to apply processes to situations they may encounter.  As a department, we recognize how difficult it can be to manage customer requests—but we also know how important customer satisfaction is to our business.   In fact, every member of our leadership team was once a front line member who managed customer inquiries.

Of course, we cannot prepare for every single situation.  However, through our training process, our Customer Support members gain the knowledge to be able to find an answer that may not be readily available.  There may be occasions where a customer has to be placed on hold or followed up with, but our goal is to strive for a first contact resolution.  As a team, we know that it is important for our members to be able to find resolution as quickly as possible for customers.  After all, without good customer support, there would be no customers…and without customers, there would be no HON!

Everyone has had a negative experience when contacting customer support—we aim to make sure this never happens when you contact HON.  We want our customers feel confident the answers they receive are accurate. Regardless of whether your question is as simple as “What’s my ship date” or more challenging like “How do I specify an electrical set up with my systems order?”, you can be sure that HON Customer Support will give you the best possible customer service experience.

Have a Question? Contact HON Customer Support

Self-expression. What we choose to surround ourselves with makes us who we are. Hairstyle, car, and preferred Starbucks® beverage are all fine examples. I, for example, model a past the shoulders, very straight hairdo, drive a Black Ford® Fusion, and sip a Valencia Orange Starbucks Refresher™ (or a grande Blonde roast, room for cream will do quite nicely as well). I don’t know what exactly that says about me, but there you have it.

Equally as telling, is what writing utensil you choose to use. The personality of a fountain pen user vs. a Sharpie® fan may differ tremendously. How do you choose to express yourself? Read below to find out!

*Note: Statements below are the sole opinions of the author.

Fountain Pen
Fountain Pen: Elegant and sophisticated – that is what you are. You prefer a small taste of luxury in your work day. The fountain pen allows you a greater degree of personalization than your average ballpoint pen. You enjoy the subtleties of calligraphy and relish the extra flourish of a well-crafted signature. You may find that a pocket protector will serve you well.

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