Archives for posts with tag: hon panel

07-ContainStorage solutions are a major strength of The HON Company and have been since we were established over 70 years ago. Beginning in the kitchen cabinets and recipe boxes market, we have since positioned ourselves as one of the industry’s leading manufacturers of workplace storage.  While our dedication to practical storage has not changed, the way people use storage has.  The footprints of workstations and private offices have dramatically decreased over the past several decades, making less room in the work area for storage.  Parallel to this workplace shift is the impact of technology.  The invention of flash drives and mobile devices allows people to save and access digital copies of documents that were once needed to be stored in vertical and lateral file cabinets.

This led us to wonder, what exactly are people storing today?  To find the answer, we conducted extensive Voice of the Customer (VOC) research and categorized our findings within three categories:

Active

Active storage is located within arm’s length of the user in the workstation and is used very frequently during daily workflow.

Anticipated

Anticipated storage is commonly found within a workstation or nearby and is accessed on occasion to support day-to-day activities.

Archival

Archival storage is typically located outside the workstation in a place not visited often such as storage rooms or basements.  This type of storage is acessed infrequently and includes items kept for long-term record-keeping.

Through the VOC research, the HON product development and engineering team discovered that today’s storage needs go beyond just paper and office supplies.  As the demographics of the workplace continue to change and the line between home and work blurs, more and more people are using storage for items such as food, purses, gym shoes, medicine and even apple slicers.  In response to these research findings, HON recently launched a new credenza storage solution named Contain™. These credenzas allow users to file and pile within the same unit.  With a variety of finishing options and configurations, Contain offers effective and attractive active storage within arm’s length of the user. You can learn more about Contain™ at hon.com/Contain.

Here are a few behind-the-scenes photos of what members at HON headquarters are storing beyond basic office supplies:types of storage hon hq

Other findings from our research show that people store paper in one of two ways: filing or piling.  Here are snapshots of “pilers” and “filers” at HON headquarters:

filers vs piler

 

How do you store?

Advertisements

Team Meeting In Creative Office

At times, finding an open window of time to meet with an entire project group can be difficult. How can you make the most of your time? Let’s look at a few ways to keep meetings on task and more efficient.

Share Expectations
In the meeting invitation, include an agenda and attendee expectations. The agenda gives the attendees an idea of what will be discussed.  This allows them to have their thoughts together so they can join into the conversation. Letting attendees know if they need to have anything prepared will make sure everyone is ready to share ideas and keep the meeting rolling.

Set Your Space
In preparation for the meeting, ensure the room you reserve meets all of your space requirements. Determine if there is enough seating for all those attending the meeting so you aren’t searching for an extra chair when the meeting should be starting. Make sure the meeting space offers the equipment you need, whether this is a screen and projector or flip chart.  Having your space prepared for success will keep the meeting running smoothly.

Get Started
Start on time. The attendees know what time the meeting was scheduled to start. Therefore, it’s important to be respectful of their time, especially if it is just a short window of availability. Begin the meeting at the start time and immediately start covering items on the agenda.

Offer Support Materials
Bring handouts for all attendees if necessary. And if you will be handing something out, make sure you have enough for each attendee. Handouts can be helpful if a large amount of information is presented in a short time to allow the attendees to have a hard copy to review.

Close the Loop
Recap the meeting and the follow-up activities. If there are action items coming out of the meeting, it is good practice to send out a follow-up communication summarizing those items.  Be sure to include what tasks will be completed by the next meeting and/or specific deadlines.

What tactics do you use to keep your meetings productive?

NeoCon 2014 was a whirlwind! Check out some of our favorite social media moments from this year’s show. And while you’re at it, take a look at some of our photos from the show over on Flickr.

Meet the Endorse Collection at #neocon14 in Suite #1130.

A post shared by The HON Company (@honcompany) on

Join us Monday at #NeoCon14 in our #SetGoLounge for your chance to win a Fitbit!

A post shared by The HON Company (@honcompany) on

Can’t wait to see everyone at NeoCon 2015!

 

How many of you have a coworker that talks about their favorite football team every Monday during the fall? What about the person who tends to talk loud on their phone?  Do you feel like you are constantly being distracted?  According to the well-known architect and design firm, Gensler, the answer is probably yes.

Last year, Gensler redistributed their 2008 Workplace Survey to analyze differences in the results and identify shifts in workplace trends.   Think back to 2008 for a moment.  The world was in the worst economic downturn since the Great Depression.  Employment rates were at an all time low. Facebook and Twitter had hardly taken over the social sphere and the iPhone hadn’t even been on the market a full year.  Just as connectivity and communication has changed dramatically in those five years, so did the survey results.gensler figure 2

You can see from the bar chart that the amount of the day spent on focus work increased significantly.  It’s important that the space planning of a workplace allows people to concentrate during their focus work time.  At HON Headquarters, there are many small rooms where people can go to focus on their tasks at hand and nearby collaborative spaces where members can have quick conversations.  If members are at their desk working, many use headphones to mask the sounds of conversations going on around them. Focus work that falls vulnerable to interruptions and distractions can greatly decrease a person’s productivity.  Here are some statistics:

gensler figure 3

What percentage of your day is spent on focus work? What are some distractions you hear or feel in your workplace? And, how exactly do you overcome the distractions?

We’re excited to introduce our newest interactive tool, Chair Chooser. This tool provides you with a recommendation for the best HON or basyx by HON chair for you, based on a few simple questions. This tool operates intuitively on all web browsers, tablets, and smartphones, so try it anywhere!

HON Chair Chooser

Visit hon.com/ChairChooser to access this exciting new tool and click “Launch” at the top of the page.

HON Chair Chooser

Once you launch the tool you are ready to begin. Select “Enter Chair Chooser” to start finding the best chair for you.

HON Chair Chooser

The next screen prompts you to select where you will use your chair. The options range from ‘Behind a Desk’ to ‘Multi-Purpose’ applications. Once you select where you will use the chair, you will  see a drop down menu that will assist in narrowing down your selection.  For example, if you select ‘At a Table’ you will be asked if the chair will be used at a conference table, training table, break room table or office table.

HON Chair Chooser

Next, you will be asked a few questions regarding some of the features you want in your chair. You do not have to answer all the questions, so if there is something that you aren’t sure about, feel free to leave it blank. However, please note that answering all of the questions will give you the best recommendation. If you have any questions, click on the small question mark in the upper right hand corner. This will lead you to the Help Page and should be able to answer any questions you may have regarding the tool. Also, if at any time you wish to start over you can do so by clicking the Home icon, also located in the top right hand corner.

HON Chair Chooser

After making your selections you will receive  our chair recommendation that best suits your needs. You will be able to review your selections off to the left hand side. At the bottom of the screen, you’ll find up to three other chair recommendations that you may also be interested in. We would love for you to share your chair recommendation, by using the green buttons on the right hand side of the screen. Here you have the ability to share your chair on Facebook, pin it to Pinterest, email, print a PDF and learn more about your recommendation by viewing videos and visting hon.com.

We hope that you enjoyed learning more about Chair Chooser and how it can assist you in finding the best recommended chair for you.

Try Chair Chooser For Yourself!


cold weather blues

If there is one thing this seemingly never-ending winter has taught me, it’s how to find joy in life when it’s nothing but white, gray, and dark brown outside.  There were days when it seemed like even the sun didn’t want to come outside—and who could blame it?  Negative 50 degrees?  No thank you!  However, as someone who has bills to pay and work to do, I had to brace myself and venture out into the Midwestern version of the Arctic Tundra.  Since I prefer being outside to enjoy the bright colors of spring, summer, and fall, this winter was particularly rough.

One of the things that helped me this winter was finding new challenges, both personally and professionally.  There’s a clichéd New Year’s Resolution that a lot of people make to “Try Something New Every Day.”  I’m a bit of a creature-of-habit, so that doesn’t really appeal to me.  However, since this winter continues to drag out, I’ve had to broaden my horizons a bit.  Some areas I have been more adventurous in include.

  • Trying new recipes. Who knew I would actually like quinoa and kale chips?  Granted, this stemmed from my goal to eat a little healthier this year, but I was pleasantly surprised.
  • Be more creative.  A few of my friends and I recently took a painting class, and it was a great experience.  I’m no Van Gogh, but I enjoyed it regardless.  I also have a cake decorating class on my list of to-dos.
  • Challenge myself with new workouts.  Working out (along with the healthier eating as mentioned above) is a necessity, whether I like it or not.  This winter I have tried some more challenging HIIT (high intensity interval training) workouts, hot yoga, and strength training.  Exercise is a great way to boost your mood!
  • Tackle that last item on your to-do list.  I’ve found that since I have more time to stay inside, I’ve accomplished quite a few things.

Along with trying new things, another way to boost your mood if you have the winter doldrums is through interactions with other people.  Staying engaged with activities at work, visiting friends, even something that seems insignificant like going out to eat can brighten your day, since interacting with other people can often take your mind off of your troubles.

Last and certainly not least is to relax and take time for yourself.  Feel like spending the day lounging on the couch in your PJs with a good book?  Do it!  (As long as it’s a weekend!)  Go out for a spa day with some friends, go shopping, take a weekend trip, or eat that piece of cake that you maybe don’t need…all of these things will help you feel better.

It’s important to remember that, even though it doesn’t feel like it, the seasons will change and winter will be over soon enough.  However, with the cold days lingering, and the hint of snow still in the air, don’t forget to take a little time for yourself to keep those blues away.

How do you battle the bad weather blues?

HON Customer Support MemberAbout a month ago, I had an awful experience when I tried to call and change my satellite TV service.  The funny thing is, the plan I was switching to would have made the company more money!  Needless to say, they lost that opportunity through poor customer service.  Haven’t we all had those poor customer service experiences?  Anxious. Nervous. Stressed. Exhausted. Angry. Frustrated.

Here at The HON Company, we want you to feel satisfied, comfortable, and confident in the assistance you receive.  We pride ourselves on the fact that our members go through an intensive training process that allows us to properly assist every customer.   We strive to be easy to do business with, and our Customer Support training process allows our members to learn and live this philosophy.

The training process begins with classroom training.  Starting day one, our members are immersed not only in Customer Support processes, but also The HON Company culture and values.   They learn about the history of our organization, tour production and warehouse facilities, and get hands-on experience with our products.  Members in Customer Support are given access to every available resource, in order to be prepared for the stream of questions and inquiries they experience on a daily basis.  In addition to classroom training, they gain insight on other functional areas of HON and get real-world exposure to customer requests through phone and email shadowing.

New members on our Customer Support team receive input from our experienced members, train diligently on our applications, and are given in-depth scenarios to apply processes to situations they may encounter.  As a department, we recognize how difficult it can be to manage customer requests—but we also know how important customer satisfaction is to our business.   In fact, every member of our leadership team was once a front line member who managed customer inquiries.

Of course, we cannot prepare for every single situation.  However, through our training process, our Customer Support members gain the knowledge to be able to find an answer that may not be readily available.  There may be occasions where a customer has to be placed on hold or followed up with, but our goal is to strive for a first contact resolution.  As a team, we know that it is important for our members to be able to find resolution as quickly as possible for customers.  After all, without good customer support, there would be no customers…and without customers, there would be no HON!

Everyone has had a negative experience when contacting customer support—we aim to make sure this never happens when you contact HON.  We want our customers feel confident the answers they receive are accurate. Regardless of whether your question is as simple as “What’s my ship date” or more challenging like “How do I specify an electrical set up with my systems order?”, you can be sure that HON Customer Support will give you the best possible customer service experience.

Have a Question? Contact HON Customer Support

%d bloggers like this: