Archives for category: Customer Service

new-website

Have you checked out the new look and feel of hon.com? With a new year and a new website, we wanted to share a few key parts of our story that inspired these changes:

We surround ourselves with smart people
HON’s award-winning designers and forward-thinking engineers never stop tinkering. That curiosity creates furniture that’s easier to use. And more importantly, furniture that makes you more comfortable. Our updated product spotlight pages on hon.com will give you information on some of the smart people with whom we have the privilege to partner, so be sure to check out their bios!

We obsess over little things.
We study the science of ridiculously small details to design you better tables, desks and chairs and make sure that every HON product is designed, engineered, tested, delivered and displayed with pride. We test, push, pull and stretch our products over 10,000 times a day in our lab to make sure your furniture works great and lasts a long time. With our enhanced zoom features on the new hon.com, it’s now easier than ever to get a close up view of these fine details. Test it out on the Solve® spotlight page to see for yourself!

We’re always there. Always HON Ready.
With a national HON dealer network and our manufacturing headquarters right here in the heartland of the United States, we are always close. Not just from a distance perspective, but from a relationship perspective. As far as we’re concerned, you’re the only reason why we’re here, and the new hon.com makes it even easier for us to give you what you’re looking for. Want to find your local HON dealer? Check out the Dealer Locator tool. Looking for some inspiration or want to see our products in action? Visit a HON showroom. Have a question for our Customer Support team? Fill out this short form. No matter your need, HON has a solution.

We do what’s right. Every time.
We care about what it means to be a company born in America, a company that considers the wellbeing of our members and the people we serve, and a company that takes pride in its products to help you win every workday. You can feel just how much we care in our warranty – a straightforward, binding promise to you that, in the rare event something isn’t perfect, HON will fix it or replace it.

We also care about our planet and will remain committed to sustainable business practices. You see, green is much more than just our favorite color! HON works hard to reduce its environmental footprint by maximizing raw materials, decreasing waste in the production process and minimizing indoor air emissions. In fact, our company was started by creating products out of scrap metal – read our environmental responsibility story on hon.com to learn more!

Surrounding ourselves with smart people, obsessing over little things, staying continuously focused on being there for you and doing what’s right have always been a part of who we are at HON – we’re just working on taking it to the next level this year.

What are some of your workplace goals for 2017?

We’ve all been there. December is filled with the excitement of the holiday season and getting ready to usher in the new year. Then we get into the heart of winter, when day after day is filled with dreary gray skies and frigid temperatures – or in Iowa’s case, an ice storm – and the lack of sun makes it that much harder for your sunny disposition to shine through. But fear not! Here are some tried and true ways to perk you up this winter and battle those winter blues, tailored specifically to the office world.

Switch it up with some swatches

Have you ever heard the saying “You eat with your eyes first?” That may pertain to how chefs plate their food, but the same applies to your surroundings, whether that’s your living room at home or your desk at work. Which sounds more appealing to you: light grey walls, dark grey floors, no decorations, or some dark chocolate woodgrains, wall art with rich pops of color, and a steaming cup of hot cocoa? I personally would be much more motivated to work in an environment that is comforting and incorporates colors and design elements that encourage positive emotions and productivity. Whether it’s a matter of adding pops of color through fabric or changing it up with darker woodgrains, you can very easily make a space feel considerably more comfortable and inviting by taking inspiration from some of HON’s color palettes:

fabrics

For more office design inspiration, visit our Pinterest page or more fabric palettes on hon.com.

Take a break

Are you a hot chocolate kind of gal? Maybe you like your coffee black in the largest receptacle you can find. Or is hot tea more your jam? Regardless, you need a place to enjoy your hot beverage of choice and to catch up with your coworkers before you start the day or over your lunch break. Why not sip on some cozy lounge seating, like HON’s new Grove® line. (Don’t forget to include a tablet arm so you’ve got a resting place for that hot cocoa in between sips, or pair it with a Flock® Mini with a Laminate Top!)

grove

Get a change of scenery

Repetition is a surefire recipe for boredom, so make sure to switch up your routine to help stave off winter weariness. HON’s collaborative furniture solutions allow you to get a change of pace and a change of scenery while still maintaining work productivity. Here’s where the new Preside® collaborative tables and the complementary Arrange® tables and Accommodate® seating come in. Designed to be used in all different parts of the office, these lines offer a variety of heights, technology options, and sizes to give you a place to work wherever you are. It’s the perfect way to rejuvenate and regain some motivation on a long winter day.

preside

What are your tried and true methods of staying motivated during the winter months?

 

 

At HON, our commitment to minimizing our footprint and reducing the environmental impact of our manufacturing processes is not just something we do, it’s at the root of who we are. Our company was founded on the principle that it’s our responsibility to be resourceful, an idea inherent in the design of our first office product – recipe card files from pieces of scrap metal. Since then, we have continued to design our workplace solutions to incorporate recycled content and remain just as dedicated to maximizing energy efficiency and finding creative ways to decrease the waste of excess materials. It’s what we call Inspired Practicality, and it’s a pillar of the HON Brand.

Here are just a few examples of how we put Earth Day into action every day of the year:

HON recycles 27,000 gallons of paint

HON manufacturing locations recycle more than 27,000 gallons of wet paint annually

HON recycles fabric scraps

HON keeps 100 tons of waste from landfills every year by recycling bales of fabric scraps.

Using comold helps HON save over 2800 trees per year

HON manufactures products using Comold – or compression molded seat and back components – made from 97% recovered wood fiber. By using secondary wood material, we are able to save over 2,800 trees per year and divert nearly 4 thousand tons of post-consumer wood waste from landfills.

HON was the first office furniture manufacturer to achieve SCS Indoor Advantage

Multiple HON products have earned SCS Indoor Advantage Certification for low emission. More than 87% of our product is certified through the SCS Indoor Advantage program. (FUN FACT: In 2006, The HON Company became the first office furniture manufacturer to achieve SCS Indoor Advantage)

Over 75% of HON products have achieved level certification

More than 75% of HON products have achieved level certification based on the ANSI/BIFMA e3 Sustainable Furniture Standard. This certification helps hold manufacturers accountable for living up to their environmental claims.

Want to learn more about HON’s philosophy on being green? Check out our Corporate Responsibility and Environmental Responsibility brochures on hon.com.

What are some of the environment friendly initiatives in your office?

HON Training Tips

HON Customer Support’s training program is an arduous 7 week course filled with product training, process overviews, and job shadowing. We’ve got brochures, timelines, PowerPoints, and handouts, but you know what the most effective part of our training is? Jeopardy.

Why, you may ask? It’s fun, it’s competitive, and new hires or new members have to think on their feet. Jeopardy puts their knowledge to the test and it paves the way toward delighting our customers. Want to engage your members and increase your training’s effectiveness? Here are a few simple strategies:

  • Interaction – The easiest way to combat sleepy stares is to get them involved! Asking questions (and waiting for them to answer) encourages participation and application of material. If you don’t think anyone will answer, direct the question to an individual and take turns with different members. If you’re lecturing, give them exercises or simulations to break up the monotony.
  • Gamification – Everyone loves a little competition! Incorporating training into different types of games aids in content mastery and retention. Whether it’s one on one or team against team, gaming adds variety and refreshes the information they’ve learned. Adding rewards and challenges invigorates the learning experience. I challenge you to give it a try.
  • Multi-media – Am I banning PowerPoint? No! But, banning 100% PowerPoint? Yes! That’s the purpose of multi-media: use a combination of multiple content forms to conduct effective training. Training shouldn’t fit snuggly in a three ring binder; it should be a dynamic amalgamation of handouts, electronic media, games, demonstrations, and exercises. PowerPoint is an effective tool to disseminate information, but a slide with twenty-seven bullet points and three pictures is not. Make sure to use your tools wisely.

Don’t be in jeopardy of having a less than stellar training program– engage your members through interaction, gamification, and multi-media! Share some tips about your training regimen below.

We’ve all heard the saying, “work smarter, not harder”, and with advancements in technology and mobile applications over the past few years, this is now easier than ever. I think every professional should have the following are 4 useful (and free!) apps:

1. Genius Scan—This little gem is one of the most used apps on my work phone. Genius Scan allows me to take a photo of a receipt, furniture plan or contract, and convert it to a PDF file. Once you’ve created a PDF, you can email or print the document, or send it to Dropbox, Evernote, Google Drive or other storage tools with just a few clicks! Learn more about Genius Scan now.

2. Uber—Although this service is not just for business use, Uber makes it a breeze to get around for meetings with clients and to make it on time to appointments that span multiple metropolitan areas. TIP: save your company money by using the Uber promo codes and getting free trips! Learn more about Uber now. 

3. Seamless—Have you ever traveled to a new city or area for work and had to find a meal for yourself? Apps like Seamless and Grubhub are a couple of my favorites because they will help you discover all the local eats. You can easily order in or go out and explore new surroundings. TIP: the app saves credit cards and can use your location so you don’t have to call the front desk of the hotel to find out the address! Learn more about Seamless now.

4. LinkedIn—I meet several people a week and it can be difficult to recall specific details about a particular individual after that first interaction. Adding people to LinkedIn gives me the opportunity to revisit their credentials at a later date so I can bring up their information when we next meet. TIP: note the groups and articles the user likes to have conversation starters if there is a break during meetings. Learn more about LinkedIn now.

What must-have apps do you recommend for professional use?

PART 2

To complete Tuesday’s post, Part 1: The Top Ten Secrets of the Office Furniture World, read on below for 5 more things you should know about this industry:

  1. Lettered!

While the secret agents of Men In Black choose letters for their identity, we’ve yet to nickname our Customer Support members by the same token (we’ll get back to you on that). For everything else, we stick to the alphabet.  ‘L’ workstations typically involve a desk or credenza and a return, thus making the shape look like the letter  ‘L’. ‘U’ workstations usually involve three parts: a desk, bridge, and a credenza.

  1. Quartermaster’s Gift: A Pricer

Though it’s not an exploding pen or microphone lipstick tube, the Pricer has plenty of perks. Whether you need to know how to specify a Ceres task chair or how many people can sit at a 240” Preside conference table (we recommend 18-20), the pricer can answer the majority of your product questions. Here are a couple of handy tips: the seating sections are arranged alphabetically by series name, basyx by HON products are always listed at the end of the section, and Preside’s specifying information lists the majority of our edge profiles all in one place for easy viewing (located on page 632 in your 2015 pricer).

  1. The BIFMA Identity

While ANSI/BIFMA may sound like something Jason Bourne might reference, it’s actually our industry standard for seating weight ratings. All HON seating products (including chairs, credenza cushions, and pedestal cushions) are rated to the standard 250 lbs. Fortunately, we also go above and beyond – our pricer calls out any series that is rated for more than the standard. For instance, Endorse is rated at 300 lbs, Versant at 350 lbs, the Ignition HIWM8 at 450 lbs, and our new Soothe HHCG50 is rated to 750 lbs! Be sure to check the bullet points at the top of the page for additional series ratings!

  1. Finish Up!

Think you have the X-Factor to be a phantom in the Twilight? A good way to check your Affinity for the game is by testing your mettle. Dash out to hon.com for an excellent source of fabric and finish information. Give it a Chance! Its easy search capabilities allow access to fabric cards and online swatches, and with our vast Lineup of available fabrics, it will give you Insight into our textiles!

  1. Our Agents: Customer Support

Even the best spy team can’t hold a candle to our Customer Support team; we believe we have the best in the industry. Through extensive product and customer solutions training, our members know what it means to be HON ready. Whether you have a complex chair question that can be answered by our Technical Product experts or an inquiry on a state contract that our government team can remedy, our specialty teams are here to assist.

Though I’ll keep holding out for The Man Who Knew Too Much (About Office Furniture) remake, make sure to share these secrets!

Want to divulge some of your office furniture secrets? Share below!

Though we may never see the clever remake of the classic film, The Man Who Knew Too Much (About Office Furniture), the world of office furniture has its share of secrets. If you’re new to the industry, I’ve created a list of the top ten things I think you should know!

PART 1

  1. Secret Identity: Serial Number.

Even if your desk is under cover (literally covered with phones, computers, etc.), once we have a serial number, we can tell you all there is to know about a particular product. Our unique serial numbers easily provide our HON members with everything they need: original order information, model numbers, production year, and even if we’ve spoken to you before about that unit.

  1. The Name is Rail. Hang Rail.

The secret agents of the office furniture world? Hangrails. Their aliases include, but are not limited to: File Bar, Rails, Hanging File Bars, Dividers, or simply put, ‘those things the folders hang on.’ You’ve got side-to-side (standard on steel laterals) or front-to-back (an accessory) or even cross rails (standard on laminate laterals). The good thing about hangrails is that, if you have your storage product’s serial number, our stealthy HON Customer Support team can easily identify which hangrail (or cross rail) you need.

  1. The Language of HON

A good spy learns to speak multiple languages, and we’re right in line. Our secret language is model numbers. HIWM1 translates to HON Ignition Work Mid-Back. HCG6? HON Ceres Guest Chair.  Moreover, the majority of our series all have a common starter. For instance, the 10500 series models all begin with H105 and all Voi models begin with HLSL. Additionally, some of our models also handily list their dimensions: a Preside 52” X 240” veneer boat shaped table top is model number HTVB52240.

  1. Any Parting Words?

Parts are Mr. Hang Rail’s partner in crime. They wear many disguises, including the role of a ‘Finished Good’. Anything that has a model number is technically a ‘Finished Good’ item. Occasionally, this can extend into the realm of parts; take model HFLDGRMT for example. Though this is a grommet (typically a part), it’s a ‘Finished Good’ item because it has a model number.

  1. Bridging the Gap

Fortunately, bridges are not just used to cross bodies of water and a return doesn’t just mean coming back. Workstation configurations involve many different types of product. Desks and Credenzas, though similar, are different. The main difference is the depth of the work surface; a desk is between 30”-36” deep, whereas a credenza is 24” or less. Bridges can link the two, or a return can be used to create an “L” Workstation.

Not sure what an “L” workstation is? Check back Thursday  for Part 2! 

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