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business strategy development concept at the office

For many of us the workday starts at 8 AM, if not earlier. From the time our eyes open to the moment we walk into the office, there are already so many tasks to be accomplished. The hustle and bustle to get to the office can feel draining when you are racing a clock that was preset for you. The weariness is only amplified when you delay the inevitable by snoozing over and over. So, why not take charge? Set your alarm earlier and allow yourself time to truly wake up and smell the coffee. By following these 5 tips, you can set the groundwork for a winning morning. And when you win the morning, you win the workday!

Plan Ahead: Before bed, take a peek at your calendar and prepare for tomorrow.  Set yourself up for success by laying out your clothes and avoiding the stress that comes with ‘not having anything to wear’. Hop into bed at a reasonable time (without your phone!). Science repeatedly confirms that a good night’s rest is key to being your best.

Quiet Time: Don’t rush to turn on the television, read e-mails, or log into your social media accounts. Starting your day off with glum news and chaos does not set the scene for serenity. Spend some time with your thoughts and review your intentions for the day. This peaceful moment will shape the rest of your day and you will be more likely to be focused, content, and optimistic.

Get Moving: By stimulating blood flow you are also releasing endorphins (hormones that trigger a positive feeling in the body). Don’t torture yourself by engaging in an activity that doesn’t appeal to you. Be sure to choose an exercise that you really like. It can be as simple as a bedside stretch or walking the dog around the block.

Breakfast: Start off with a large glass of H2O; this is crucial as you are the most dehydrated after a long night’s rest. You’ve already heard it’s the most important meal of the day. So, “let go of the Eggo”! Try proteins and slow carbs, such as scrambled eggs and avocado, for a healthy kick start.  And, of course, a cup of joe might lead to an extra pep in your step.

First Things First: Get big work done early. By doing this, you hammer out the hard stuff while your brain is wide awake. It’s not ideal to save the hard stuff for later in the afternoon when your brain is fatigued. Mark Twain recognized this concept and wrote, “Eat a live frog first thing in the morning, and nothing worse will happen to you the rest of the day.”

Craft a routine that you look forward to. And, remember that routines take time to perfect and habits are not formed overnight. Repeated smalls wins lead to big wins and lasting change. Have you always been a morning person? Or have you started implementing habits that have increased your productivity and positivity?  Share your tips!

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Businesswoman pulling suitcase

By definition, communication is the exchange of information. Countless books and articles have been written addressing how to better understand and communicate with your customers, but these same tips are just as helpful when it comes to internal communication with your coworkers. Here are a few tips and tricks to transform your interactions, both inside and outside the office, and separate yourself from the competition.

Make your presence meaningful:
Add value to every interaction. Make sure you are making the most of your team member’s or your customer’s time and be mindful of how you can help them work better. Do you have success stories to share? Is there an upcoming training or webinar you could attend or promote to your stakeholders? Thoughtful, detailed, and honorable service is something that cannot be bought.

Be an active listener:
When your teammate or customer is speaking — are you listening or piecing together your response? Stop, digest the information, and ask questions. Especially when it comes to working with customers, their success is your success, so expressing a sincere interest will go a long way to strengthening important sales relationships.

Think before you speak:
Once you have digested the speaker’s needs, be sure to think before you respond. It’s okay not to have all of the answers, but it’s not okay to tell people only what they want to hear. Good service is exponentially more valuable than fast service.

“Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” Benjamin Franklin

Be mindful of email etiquette:
Email etiquette is simple. Whenever possible, address people by name (spelled correctly, of course!). Respond promptly, even when you can’t provide a detailed response – it’s okay to say so and seek out a subject matter expert who can assist.

Deliver more than expected:
Following these prompts should create a deeper connection with both your teammates and your customers – go the extra mile to make it personal. Give more than expected by tailoring the sales experience, being mindful of how you can help those you work with, and always following up after a project has closed. Customers and coworkers want to be understood – be the person that gets them!

How do you bring the ‘wow factor’ in your office?

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