Businesswoman pulling suitcase

By definition, communication is the exchange of information. Countless books and articles have been written addressing how to better understand and communicate with your customers, but these same tips are just as helpful when it comes to internal communication with your coworkers. Here are a few tips and tricks to transform your interactions, both inside and outside the office, and separate yourself from the competition.

Make your presence meaningful:
Add value to every interaction. Make sure you are making the most of your team member’s or your customer’s time and be mindful of how you can help them work better. Do you have success stories to share? Is there an upcoming training or webinar you could attend or promote to your stakeholders? Thoughtful, detailed, and honorable service is something that cannot be bought.

Be an active listener:
When your teammate or customer is speaking — are you listening or piecing together your response? Stop, digest the information, and ask questions. Especially when it comes to working with customers, their success is your success, so expressing a sincere interest will go a long way to strengthening important sales relationships.

Think before you speak:
Once you have digested the speaker’s needs, be sure to think before you respond. It’s okay not to have all of the answers, but it’s not okay to tell people only what they want to hear. Good service is exponentially more valuable than fast service.

“Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” Benjamin Franklin

Be mindful of email etiquette:
Email etiquette is simple. Whenever possible, address people by name (spelled correctly, of course!). Respond promptly, even when you can’t provide a detailed response – it’s okay to say so and seek out a subject matter expert who can assist.

Deliver more than expected:
Following these prompts should create a deeper connection with both your teammates and your customers – go the extra mile to make it personal. Give more than expected by tailoring the sales experience, being mindful of how you can help those you work with, and always following up after a project has closed. Customers and coworkers want to be understood – be the person that gets them!

How do you bring the ‘wow factor’ in your office?

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