Though we may never see the clever remake of the classic film, The Man Who Knew Too Much (About Office Furniture), the world of office furniture has its share of secrets. If you’re new to the industry, I’ve created a list of the top ten things I think you should know!

PART 1

  1. Secret Identity: Serial Number.

Even if your desk is under cover (literally covered with phones, computers, etc.), once we have a serial number, we can tell you all there is to know about a particular product. Our unique serial numbers easily provide our HON members with everything they need: original order information, model numbers, production year, and even if we’ve spoken to you before about that unit.

  1. The Name is Rail. Hang Rail.

The secret agents of the office furniture world? Hangrails. Their aliases include, but are not limited to: File Bar, Rails, Hanging File Bars, Dividers, or simply put, ‘those things the folders hang on.’ You’ve got side-to-side (standard on steel laterals) or front-to-back (an accessory) or even cross rails (standard on laminate laterals). The good thing about hangrails is that, if you have your storage product’s serial number, our stealthy HON Customer Support team can easily identify which hangrail (or cross rail) you need.

  1. The Language of HON

A good spy learns to speak multiple languages, and we’re right in line. Our secret language is model numbers. HIWM1 translates to HON Ignition Work Mid-Back. HCG6? HON Ceres Guest Chair.  Moreover, the majority of our series all have a common starter. For instance, the 10500 series models all begin with H105 and all Voi models begin with HLSL. Additionally, some of our models also handily list their dimensions: a Preside 52” X 240” veneer boat shaped table top is model number HTVB52240.

  1. Any Parting Words?

Parts are Mr. Hang Rail’s partner in crime. They wear many disguises, including the role of a ‘Finished Good’. Anything that has a model number is technically a ‘Finished Good’ item. Occasionally, this can extend into the realm of parts; take model HFLDGRMT for example. Though this is a grommet (typically a part), it’s a ‘Finished Good’ item because it has a model number.

  1. Bridging the Gap

Fortunately, bridges are not just used to cross bodies of water and a return doesn’t just mean coming back. Workstation configurations involve many different types of product. Desks and Credenzas, though similar, are different. The main difference is the depth of the work surface; a desk is between 30”-36” deep, whereas a credenza is 24” or less. Bridges can link the two, or a return can be used to create an “L” Workstation.

Not sure what an “L” workstation is? Check back Thursday  for Part 2! 

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