Please join me for a virtual tour of HON Customer Solutions! I will take you through four prevalent activities that are practiced here in HON CS.
As we strive to deliver an effortless customer experience as an organization, providing valuable support to our customers in Customer Solutions is our number one focus. Our department encompasses Business Relations Specialists (Regionalized teams), Government Solutions Specialists (Government Solutions Team), Commercial and Government Order Entry, Product Solutions Specialists, Commercial and Government Project Coordinators, Tailored Solutions, Dealer Services Group, and Integrated Design Solutions. Members of all divisions work near to other members of their team to maximize communicative efficiency.
We value training and continuous learning in Customer Solutions as part of a Rapid Continuous Improvement mentality. Our training room serves not only as a classroom for new members, but for all department members during frequent training sessions on important business updates.
We employ a strong sense of community in Customer Solutions. I believe this to be driven by our support of one another through collaboration. Our department is furnished with several collaborative meeting areas that allow for impromptu meetings to share ideas or touch base; or to simply take a break.
Breaks are important for maintaining consistent productivity. Members are able to visit the kitchen steps from their workspace to grab a coffee, soda, or a snack from the vending machine.