Archives for the month of: November, 2013

VOC Wall

Whether you work at, or with HON, you probably know of our love for acronyms: BDM, IDS, DSG, MTV, TLC, etc.—well maybe not the last two, but you get the idea.  An acronym you may or may not have heard of is VOC: Voice of the Customer.

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The Roadrunner. The Coyote. Therein lies an endless battle of wits involving Do-It Yourself Tornado Kits, Rocket-Powered Roller Skates, and the obligatory anvil from Acme Inc. Yet, even as a child, I couldn’t understand Wile E. Coyote’s determination to catch the Roadrunner with the seemingly infinite amount of flawed Acme products that ultimately ended in, some might say, epic failures. Moreover, how could Acme continuously pump out gadgetry that resulted in less than perfect outcomes?

To me, it seems that Acme should have taken a stab at the concept of Rapid Continuous Improvement (RCI). The RCI philosophy is an ongoing effort to drive beneficial change along the lines of processes, products, and services by making them more efficient and effective. Here at HON, we employ the RCI philosophy with a multitude of programs. While some are focused on internal processes, many are developed to reduce waste, lower cost, and benefit the customer.

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